✦ We answer the phone

Talk to a human

No ticketing queue. No chatbot loops. When you reach out, you get a real person — usually within one business day.

Ways to reach us

Send us a message

We reply within one business day. Prefer email? Use the addresses below.

Sales

Pricing, demos, procurement, DPAs, and volume licensing.

Support

Account help, billing, survey setup, troubleshooting.

Security

Responsible disclosure, security questionnaires, audits.

Press

Media enquiries, interviews, logos, founder availability.

Company & address

Zafiro Technology, S.A. DE C.V. (operating as Bloomder)

Registered address

Calle Ricardo Margáin 335, Torre 1, Piso 4
Col. Valle del Campestre
San Pedro Garza García, Nuevo León
México, C.P. 66265

General enquiries

[email protected]

Hours

Monday – Friday · 9:00 – 18:00 Central Time (UTC‑6)

Response times

1
General & sales enquiries
Within one business day.
2
Support tickets
Within 24 hours on Basic / Corporate. Priority on Elite.
3
Security reports
Acknowledged within 72 hours. See our security page.
4
Press requests
Usually same day during business hours.

Quick answer, no email needed?

Pricing, setup time, anonymity, OSHA/NOM‑035 compliance — most questions are covered in our FAQ.

Read the FAQ →

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